A flexible Augmented Intelligence platform for your data and your customer service team
AI solutions for exceptional customer service
Intelligent access to internal knowledge – easy and secure
Valuable time is often wasted sifting through folders, emails, or outdated systems in search of information. This not only slows down onboarding but also creates frustration across teams.
For customer service teams, the challenge is even greater—they grapple daily with managing complex, scattered information, which makes it difficult to deliver fast, accurate, and efficient customer support.
By combining human expertise with advanced artificial intelligence, ONTEC AI makes it easy to find and use information — even when it’s complex or spread across multiple systems.
And with full compliance with European data protection standards, your sensitive data remains secure at all times.
With ONTEC AI, customer service teams have the information they need at their fingertips, exactly when they need it.
Your service, your treasure
Customer service teams face constant pressure to deliver fast, accurate, and personalized support. ONTEC AI provides practical tools to simplify workflows, reduce repetitive tasks, and empower teams to focus on what truly matters—helping customers.
AI-powered Q&A solutions
Quickly provide accurate answers to repetitive customer inquiries, reducing response times and workload.
Knowledge centralization
Consolidate scattered information into a single platform, making it easy for teams to access the right data instantly.
AI agents for automation
Automate routine tasks like ticket categorization, email classification, and follow-ups, freeing up agents for complex issues.
Multilingual support
Translate and process customer queries in multiple languages, ensuring seamless communication with a diverse customer base.
Sentiment analysis
Analyze customer emotions to prioritize and handle issues with the right tone and urgency.
Automated summarization
Summarize lengthy documents, emails, or customer histories to help agents resolve issues faster.
Role-based access control
Ensure sensitive customer data is securely managed while giving agents access to the information they need.
Seamless integrations
Integrate with existing CRM and ticketing systems to streamline workflows and reduce manual effort.
AI Agents: Revolutionizing how work gets done.
AI agents are intelligent tools that go beyond analysis—they take action. From automating routine tasks like email resolution to making data-driven decisions such as purchasing, ONTEC AI agents streamline workflows, enhance efficiency, and free up your team to focus on strategic priorities. Designed to integrate seamlessly with your systems, they work tirelessly in the background to keep your business running smoothly and efficiently.
Delighting service experience, powered by AI.
As an Augmented Intelligence solution, ONTEC AI unlocks the full power of customer care teams by combining their human expertise with AI-powered tools.
Customer service is about building trust, solving problems, and creating meaningful connections between organizations and their customers.
Customers want to feel heard, understood, and valued
By combining human expertise with AI-powered tools, companies can create a customer service experience that is both efficient and deeply personal.
AI does not replace people; it gives them the tools to shine, ensuring that every interaction leaves a lasting, positive impression.
The AI Platform
Find documentation, reports, manuals, and other important data in no time.
No matter where the data is stored – data silos are easily bridged.
Make the knowledge of departing employees accessible.
Query complex and sensitive data easily and securely thanks to RAG technology.
Automate selected processes, such as email handling, with AI agents.
Identify and fill information gaps in time with AI-based audio documentation.
Trusted by leading European organizations
FAQ
Can ONTEC AI integrate with our existing customer service tools?
Absolutely. ONTEC AI integrates seamlessly with CRM systems, ticketing platforms, and other tools to enhance your existing workflows.
How does ONTEC AI handle sensitive information?.
We implement strict data protection measures, including GDPR compliance, role-based access controls, and encryption, to ensure sensitive information is secure.
Is ONTEC AI designed for customer or employee experience endeavors?
ONTEC AI enhances customer satisfaction by enabling faster response times, accurate solutions, and personalized interactions, creating a seamless and positive experience.
At the same time, it boosts employee satisfaction by automating repetitive tasks, reducing workload, and allowing teams to focus on meaningful, high-value work that fosters engagement and motivation.
Sounds interesting? Get in touch and let’s find out how ONTEC AI can transform your customer service.
Schedule a free consultation with our expert Christian today and discover what’s possible with your data treasure.