Strategy and Insights

  1. AI in customer service: benefits and use cases

    AI in customer service: benefits and use cases

    Artificial intelligence touches many aspects of our daily lives, making tasks easier. In customer service, the use of AI brings…

  2. AI in manufacturing: use cases and examples

    AI in manufacturing: use cases and examples

    AI in manufacturing: Beyond automation What used to apply to simple automation — efficiency gain, relief, cost savings, speed increase…

  3. AI in companies: opportunities, use cases, and challenges

    AI in companies: opportunities, use cases, and challenges

    Introduction: The relevance of AI in companies Artificial Intelligence (AI) has become a decisive factor for business success. Companies that…

  4. The end of email floods: categorizing and handling emails with AI

    The end of email floods: categorizing and handling emails with AI

    The challenge of email floods Many teams and companies struggle with the daily flood of emails. Customer service departments and…

  5. What is Augmented Intelligence?

    What is Augmented Intelligence?

    What is Augmented Intelligence? Augmented Intelligence – sometimes also called amplified intelligence or IA – combines the strengths of Artificial…